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refund Policy

1. General Information

  • Refund Window: Customers have a period of two weeks from the date of purchase to request a refund.
  • Submission Channels: Refund requests can be submitted via email to [email protected] or by phone.
  • Verification Process: We may request information such as your email, phone, full name, address, reason for refund, and any other necessary details.
  • Prompt Processing: BrandBoosters Sphere Ltd will inform customers about the reimbursement process within policy timeframes.
  • Authorization Criteria: Refunds are authorized or declined only after thorough verification of the provided data.
  • Service Cancellation: Customers must unsubscribe to avoid future charges.

2. How to Request a Refund

  • Reach Out: For all refund inquiries, contact us at [email protected] or call us directly.
  • Subject Line Tip: For faster processing, include “Refund Request” in your email subject line.
  • Refund Method: If your refund is approved, it will be issued via the same payment method used for the original transaction, up to the full purchase amount.
  • Refund Eligibility: Only your second payment is eligible for a refund. The first payment is non-refundable, as it confirms your agreement to our terms.
  • Partial Refunds: Depending on the services already delivered, PERSONALISED DESIGNED SPACES LTD may offer a partial refund at its discretion.

3. Refund Processing

  • Request for Info: If more information is needed, we’ll reach out within 14 days of your initial request. The sooner you respond, the quicker we can proceed.
  • Final Decision: Once we have all necessary details, you’ll receive a decision within 5 business days.
  • Refund Timeline: Approved refunds will be processed within 10 business days.
  • Missed Deadline: We are unable to approve refund requests made after the 14-day window or if required information is not provided.

4. Chargebacks

  • Let’s Talk First: Before initiating a chargeback, please give us a chance to resolve the issue directly—it’s often faster and easier for everyone.
  • Investigation Process: If a chargeback is filed, PERSONALISED DESIGNED SPACES LTD will investigate and may request additional information from your bank.
  • Refund Forfeiture: Filing a chargeback automatically voids your eligibility for a refund through our platform.

5. Additional Terms

  • No Guarantees: Refund requests are subject to review and are not automatically approved.
  • Extra Fees: Any additional transaction or processing fees incurred during the refund process are your responsibility.
  • Policy Updates: PERSONALISED DESIGNED SPACES LTD reserves the right to update this Refund Policy at any time. Please check this page regularly for the most current version.
  • Agreement to Changes: If you do not agree with policy updates, we kindly ask that you discontinue use of our services. Updated terms apply to all future purchases.
  • Liability Disclaimer: PERSONALISED DESIGNED SPACES LTD is not responsible for any direct or indirect damages related to the use of our services, refund decisions, or processing delays.

6. Your Rights

You have the following rights concerning your personal data:

  • Access: Request details of the data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data.
  • Restrictions: Object to or restrict how we process your data.
  • Data Portability: Request a copy of your data in a structured, transferable format.
  • Withdraw Consent: Revoke your consent at any time.

To exercise any of these rights, please contact us at [email protected].

7. Data Security

We are committed to protecting your personal data and ensuring it is processed securely and only for legitimate business purposes.

8. Age Restrictions

Our website is intended for users aged 18 and above. Users between the ages of 14 and 18 must obtain parental or guardian consent before their data can be processed.

9. Policy Updates

We may update this Privacy Policy as needed. All changes will take effect once published on our website. We encourage you to review this policy periodically for any updates.

Last Updated: 11.03.2025